We stayed here on New Years Day and were the only ones on site, which to be honest was perfect. We arrived and called the number, as the gates were closed. We were given instructions and drove up to Reception where we were greeted and …

Decided to book a room at this so called "Castle Hotel" after travelling around Scotland staying in various castle hotels over Christmas. Thought this would be a final treat on our way home. THE BIGGEST MISTAKE WE EVER MADE. We got there just over an hour early thinking we could relax in the bar until check in as we did at the other hotels and greeted with a warm welcome. HOW WRONG COULD WE BE!!!! The place was completely closed, with no signs for instructions of what to do, had to open gates ourselves and search for reception which was obviously closed too. Found a telephone number on a gate so called it to see what's going on. Peter the manager answered saying he was in Penrith and "might" be back around 3pm so we will have to wait. WE HAVE JUST PAID £240 TO STAY HERE AND NOW BEING TOLD WE HAVE TO WAIT NEEDING THE TOILET AS YOU DO WHEN TRAVELLING. We decided to carry on the journey home as it was quicker than waiting. When home called the manager again to complain he couldn't care less. There was a lady in the background ranting and demanding to speak, this we found to be the owner who cared even less than the manager. She said "what's your problem we can let you in now if you come back but your not getting a refund. She arrogantly then said "you can leave a bad review if you want but we have plenty of good ones so it won't matter" IF THIS IS THE OWNERS ATTITUDE NO WONDER THE MANAGER HAS NO HOSPITALITY SKILLS EITHER. PLEASE TAKE MY ADVICE AND AVOID THIS PLACE AT ALL COSTS READ THE BAD REVIEWS AND BELIEVE THEM BECAUSE THEY ARE TRUE. THE GOOD REVIEWS ARE LEFT BY FRIENDS OF THE OWNER OR HAVE BEEN PAID FOR. Be aware - this is not a hotel.

A surreal experience, on arrival no other people around, no cars, couldn't find reception, no staff. Once in we seemed to have castle to ourselves. We were well looked after by one member of staff who seemed to be doing everything! Lovely food, large comfy bed. Very much a castle rather than a hotel. An experience! We enjoyed it!

Wow! What a place to stay. Steeped in character and history. The room was super clean and so comfortable. It was great ro explore around the castle and grounds.|We didn't have dinner, felt ir was expensive for what it was and no menu choice, but plenty of places to eat in Appleby. The breakfast was good

William the Lion of Scotland captured it in 1136. It remained on Scottish lands until 1265. Lady Anne Clifford rebuilt the castle in 1646 and lived here much of the year. It is now in private hands and is a high end hotel. The keep is open …

Fabulous location overlooking the wonderful Appleby in Westmorland! So much interesting history here and the staff impart some of that on arrival. The rooms are spacious and quirky and clean. Due to its age you can forgive the lack of modern touches but why would you come to stay at a castle if you wanted modern! (Some would). We had an evening meal here which was beautiful! Fresh Lamb with seasonal veg and it was cooked very well. Breakfast was also very good, cooked breakfast option with local ingredients and plenty on the continental to accompany! And really good coffee from a self confessed coffee snob! I would stay here again, it’s interesting and has so much character, you are allowed to explore within the castle too!

Our stay at Appleby Castle was amazing. Sally, the owner, saw us waiting outside because we were early to check in and let us into the castle. We were checked in early and shown to a huge room with two double beds. The room was warm and the …

Beautiful location and a wonderful experience. Very welcoming staff. Don’t expect a modern century setting, but the rooms are clean and the food is fine. Even with 2 young children it’s a great place to stay. A real blast from the past.

O vernight stay with my husband and parents to celebrate a special birthday. Offered room upgrade (2 alternative options). Very surprised at all the negative reviews, we all loved our stay! Staff were friendly and approachable. The one …

The hotel keeps alive the story of lady Anne Clifford and history embodies everything in the hotel. The hotel is being restored and all of the interior furnishings are authentic antiques. We stayed in the Clifford room and the bed was incredibly comfy and the roll top bath was superb! Everything was clean and well presented. The grounds had incredible walks both during the day and in the evening with clear trails that is highly recommended. The museum on site really highlights the deep history of the castle and its owners. The owner has done an amazing job of restoring and keeping the rich history of the hotel alive.